Customer Who Won’t Pay?
One of the most common types of client work I get asked to do is how to deal with a customer who won’t pay.
There may be a multitude of reasons why they delay payment. Frankly, as long as your contract is robust, your terms and conditions are clear and you have delivered your service as promised, the customer reasons for non-payment are not my concern. Starting the ball rolling about getting that money back for you as quickly as possible is my concern.
This is one area where the differences between what a solicitor and a paralegal can do, are very clear.
My job is to send out an initial letter, explaining in simple terms where the terms of contract are met and why payment is required. There will be clear warnings about the consequences of non-payment. Any extra consequences that may be added, such as daily additional interest charges (depending on your terms and conditions).
The majority of time, one letter from me is enough. If necessary I will send out further demand notices.
Where I can’t help, is if the situation reaches debt recovery, bailiffs, magistrates or county court judgements. At that point, you will require a solicitor’s advice. I will never abandon you in times of such stress. I have trusted legal associates I can refer you to should it reach that stage.
If you have a customer who won’t pay, give me a call and let’s see if we can get your money in the bank quickly, avoiding expensive court and solicitor’s costs.